Return and Refund Policy

If you are not happy with an item, you can request a return within 14 days of delivery. Items that arrive damaged, defective or incorrect should be reported within 7 days.

Items must be unused, in their original packaging, and returned with all parts, accessories, manuals and tags.

• Opened or unsealed personal care, grooming and wellness products
• Gift cards and digital codes, including software activation codes, once delivered
• Personalized or made-to-order items
• Perishable or expired products
• Items sold as final sale

1. Email info@buyhorizonplace.com or call +1 419-474-8666 with your order number.
2. We will reply with instructions and the return address.
3. Pack the item securely in its original packaging.
4. Send it with a trackable shipping service.

Return shipping is paid by the customer for change-of-mind returns. For damaged, defective or incorrect items, we cover return shipping and offer a replacement or a full refund.

Once we receive and check your return, we will email you. Approved refunds go to your original payment method within 14 days of receiving the item; your bank may need a few extra days. We do not charge restocking fees.

Contact us quickly to cancel. If your order has not shipped, we will cancel it and refund you in full. Shipped orders can be returned under this policy.

To exchange, return the item for a refund and place a new order. Gifts shipped directly to the recipient are refunded as store credit to the recipient; otherwise, refunds go to the buyer.

Buy Horizon Place, 4332 Luann Ave, Toledo, OH 43623, USA · info@buyhorizonplace.com · +1 419-474-8666